Replacement Policy

In the event that a product develops a technical issue, the customer may submit a replacement request within 7 business days from the date of delivery. A replacement unit will be dispatched after the product has undergone a physical examination by the Dany Tech technical team. If no technical issue is identified during the inspection, the same unit will be returned to the customer within 3 – 5 Business Days

In case a replacement is requested within the warranty period and the original product (color/variant) is unavailable, an alternate product of equivalent value will be offered and returned within 3-5 business days. The warranty period will continue from the original purchase date.

A replacement may also be provided if the customer establishes that the delivered product is defective, has missing accessories, or has sustained physical damage, provided the issue is reported within 24 hours of receiving the order. If, after physical examination, no fault is found with the product, the same unit will be returned to the customer.

In case of receiving a damaged or defective product, please report the issue to our Customer Support Team within 24 hours of delivery. To process your replacement request, you must provide your Order ID, a continuous package opening (unboxing) video clearly showing the unopened package being opened for the first time, along with clear images of the product highlighting the issue. The video must not contain any cuts or pauses, and the reported issue must be clearly visible. The request will be reviewed by an Dany Tech representative and will typically be responded to within 24–48 business hours.

If you believe the product received does not match the product displayed on the website or differs from the stated specifications, please notify our Customer Support Team within 24 hours of delivery. After reviewing the complaint, the team will determine the appropriate resolution.

Conditions Where a Product Will Not Be Eligible for Replacement

A replacement request will not be accepted under the following circumstances:

The customer is dissatisfied with the look and feel of the product or there are only minor variations in color, shade, or sound quality in an otherwise defect-free product.

Physical damage is reported after 24 hours of delivery.

Damage resulting from electrical surges or any other user-caused damage.

Damage caused by customer misuse, unauthorized repairs, abuse, or damage resulting from house pests, pets, or rodents.

Accidental or incidental damage, liquid spillage of any kind, or exposure of the device to extreme temperatures.

Normal wear and tear resulting from regular use of the product.

Product Claim Policy

At Dany Tech, we strive to ensure that every product reaches you in perfect condition. However, in the rare event that you receive a damaged product, incorrect item, missing item, incorrect color, or an empty package, the following policy will apply.

A package opening (unboxing) video is mandatory for all product claims.

Important Guidelines

The video must clearly show the unopened package being opened for the first time.

The recording must be continuous, with no cuts, pauses, or edits.

The issue with the product (damage, missing item, incorrect product, incorrect color, etc.) must be clearly visible in the video.

The claim must be submitted within 24 hours of receiving the package.

Claims submitted without a valid package opening video will not be accepted under any circumstances.

This policy ensures transparency and protects both our valued customers and our brand.

For any assistance, please contact our Customer Support Team at 021-37133273 or you may fill out our form Click here. Our team will contact you with in 24-48 hours.

Dany Tech Warranty Policy / Guidelines

Dany Tech products are covered by a 1-year limited warranty against manufacturing and technical defects. This warranty applies only to the main product and excludes physical damage, accessories, and consumable items.

A valid E-Warranty Card or original purchase invoice must be presented to avail warranty services. Dany Tech reserves the right to decline warranty services if proof of purchase or the E-Warranty Card cannot be provided.

If the issue cannot be resolved through phone or email support, customers are requested to visit their nearest authorized Dany Tech Care Center. A complete list of (Care Centers) across Pakistan is available on our website.

While Dany Tech is committed to completing repairs as quickly as possible, repair timelines may vary depending on the nature of the issue and the availability of required parts. Therefore, Dany Tech does not guarantee repair completion within a specific timeframe.

Dany Tech shall not be liable for any claims relating to skin irritation, allergic reactions, consequential damages, property damage, personal injury, or loss of data arising directly or indirectly from the use of its products.

Accessories including microphones, cables, remotes, adapters, and batteries are not covered under the warranty.

Note: Customers are required to collect their repaired or serviced product within two (2) months from the date they are informed that the product is ready for collection. Failure to collect the product within this period authorizes the company to dispose of the product as scrap, recover any applicable service-related expenses, and donate the remaining value to charity (Sadaqah).

Out of Warranty

If a product is outside the warranty period and develops a technical issue, the customer may still avail repair services by paying the applicable service charges. If the product is determined to be beyond repair, it will be returned to the customer.

The product will be returned to the customer after the technical assessment and completion of the repair process (if applicable). The expected return timeline will be communicated by the Operations or Customer Support Team once the inspection has been completed.

Dany Tech Warranty shall not apply under any of the following circumstances:

Physical damage.

Customer abuse or misuse.

Repairs performed by unauthorized personnel.

Damage caused by house pests, pets, or rodents.

Accidental or incidental damage.

Liquid spillage.

Overcharging or power surge damage.

Exposure to extreme temperatures.

Broken or tampered warranty seal.

Normal wear and tear resulting from regular use.

The warranty will automatically expire after 12 months from the original purchase date (as verified by the purchase invoice or E-Warranty Card), regardless of whether the product has been used during that period.

Cancellation Policy

We believe in assisting our customers wherever possible and therefore maintain a customer-friendly cancellation policy. However:

Cancellation requests will not be entertained once the order has been confirmed and the shipping process has commenced.

Orders placed under the Same Day Delivery category cannot be cancelled.

Orders placed during special promotional occasions are not eligible for cancellation.

If any fraudulent activity or suspicious transaction is identified, Dany Tech reserves the right to cancel the order. In the case of Cash on Delivery (COD) orders, the customer’s profile may also be marked and disabled from placing future COD orders.

Product Pricing

Product prices displayed on the website are current at the time of listing. In the event of a pricing error, Dany Tech reserves the right to cancel the order.

Prices are subject to change without prior notice.

All prices are listed in Pakistani Rupees (PKR).

For international card payments, applicable exchange rates and bank charges are determined by the issuing bank. Any related disputes should be addressed directly with the respective bank.

Customers will be charged according to the price applicable at the time the order is placed.

Security

All transactions conducted on our website are protected through SSL encryption to ensure secure transmission of customer information.

Credit and debit card information is never stored by Dany Tech. Payment details are securely processed through banking-compliant payment gateways.

To report any security vulnerabilities, please email customersupport@danytech.com.pk.

Out of Stock Situations

While we make every effort to maintain adequate inventory, certain products may occasionally become unavailable. In such cases, Dany Tech reserves the right to either offer a replacement product of equivalent value or process a full refund.

Delivery of Products

Orders are shipped from various locations across Pakistan.

We aim to deliver all orders within 3–5 business days from the date of purchase.

Deliveries are made between 10:30 AM and 7:30 PM, Monday through Saturday, either by our delivery team or authorized third-party courier services.

All deliveries require a recipient’s signature upon receipt.

Dany Tech shall not be responsible for deliveries made to incorrect addresses provided by the customer or for damages occurring after successful delivery.

Any shortages or transit damages must be reported on the day of delivery.

If an order is marked as Delivered but has not been received, the issue must be reported within 24 hours.

Delivery Charges

Shipping charges vary depending on order details and delivery location. Applicable delivery charges will be displayed during the checkout process before order confirmation.