At Audionic, we strive to ensure every product reaches you in perfect condition. However, in the rare case you receive a damaged product, wrong item, missing item, incorrect color, or an empty package, the following policy applies

 

A package opening video is MANDATORY for all claims,

 

Important Guidelines:

 

·        The video must clearly show the unopened package being opened for the first time.

 

·        The video should be continuous (no cuts or pauses).

 

·        The product issue must be clearly visible in the video (e.g., damage, wrong product, missing item)

 

·        The claim must be submitted within 24 hours of receiving the package.

 

·        Claims without a valid package opening video will NOT be accepted under any circumstances.

 

·        This policy helps us ensure transparency and protects both our valued customers and our brand

 

·        For any assistance, please contact our support team via 021 – 37139993 or you may fill out our complaint form https://dev-api.myalice.ai/audionic/issue-form. Our team will contact you with in 24-48 hours